Your privacy is important to Good Neighbors!
Good Neighbors conducts business with three major business principles : professionalism, transparency, and sustainability.
We are also committed to the responsibilities as a reliable and trustworthy organization through transparent and trustworthy accounting management and organizational operations.
- The information we collect
- How we may use your personal information
- How you can access or correct your information
- How we protect your personal information
- Links to other websites
- Credit-card security
- Protection against fraud
- Note to parents and children
- Contacting us about your privacy preferences
The information we collect
How we may use your personal information
The personal information you provide us when using our website — such as your name, postal address, e-mail address, contact information, credit card information or other information — will be kept strictly confidential and used to support your customer relationship with Good Neighbors Canada, as well as to notify you of updated information.
If you allow us to, we will use personal information that you submit in an online form to place you on our mailing list for regular updates. If you do not wish to receive such mailings from Good Neighbors Canada, you will have the opportunity at any time to request removal from future mailings by contacting us. Also, if you allow us to, we will use your e-mail address that you submit in an online form to place you on our e-mail list. If you do not wish to receive e-mails form Good Neighbors Canada, you will have the opportunity at any time to request removal from future e-mail by unsubscribing from the e-mail list. Good Neighbors Canada strongly adheres to anti-spam practices in its e-mail outreach. All e-mails sent on our list have easy-to-follow unsubscribe instructions at the bottom of each e-mail, and lists are never shared with any third parties.
How we protect your personal information
Good Neighbors Canada takes information security seriously. We regularly review our information security procedures to ensure that your information is transferred, used, and stored responsibly. Our security measures include, but are not limited to, annual staff training on data handling; limiting the number of staff with access to your personal information; and electronic and physical security measures.
We accept donations for sponsorship, projects, and other activities online through a secure site. The credit-card charges are processed at our office. We have taken the steps required to ensure that our server encrypts your credit-card information so that it may be safely transmitted over the Web and processed at our office. Your credit-card information will not be released by Good Neighbors USA for any purpose.
Protection against fraud
Good Neighbors Canada will never ask you to:
supply bank details via email;
send money to support an individual child;
provide accommodation for a child;
enter into direct personal correspondence with a child without oversight by Good Neighbors Canada.
Note to parents and children
Good Neighbors Canada is concerned about the protection of online privacy for all our website users. We are particularly respectful of the privacy of our young users. We encourage parents to monitor their children’s use of the Internet and to help us protect their privacy by instructing them never to provide personal information on this website or any other without permission. We will never attempt to extract unnecessary information from you, regardless of age.
Good Neighbors Canada welcomes children to learn more about our organization and, where appropriate, participate in our volunteer activities. However, we encourage this to be done only with their parents’ knowledge and supervision.
Good Neighbors Canada does not knowingly solicit data from children, nor do we knowingly market to children.
Good Neighbors Canada gives you the opportunity to opt-out of receiving additional information from us at any time. If you do not wish to receive mailings and/or e-mails from Good Neighbors Canada, you will have the opportunity at any time to request removal from future mailings and/or e-mail by contacting us or unsubscribing from the e-mail list. If you ever experience difficulty removing yourself from our mailing or e-mail lists, please contact Good Neighbors Canada at the information provided at the end of this page.
How you can access or correct your information
If you would like to request access to review, update or change the information you have supplied in any way, feel free to contact Good Neighbors USA at any time. You can correct factual errors in your personally identifiable information by sending us a request that shows the error. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take steps to verify your identity before providing information or making corrections.
Links to other websites
In order to provide a more comprehensive, interactive, and educational site, this site contains links to other websites. We do our best to carefully choose those sites with which we link, but cannot take responsibility for the practices or content of these sites. We encourage you to review the privacy policies posted on any sites you may visit before providing personal information.
We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information in our possession. When you provide credit card information to make a donation, we use the industry standard for Internet security – Secure Socket Layer (SSL) technology – to help protect the information you provide. This internet encryption standard scrambles data as it travels from your computer to our server. Please note, however, that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our Web site when a “lock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”
Any changes to this policy will be posted prior to their implementation.
Information we collect and how we may use it
If you are a customer of Trail Software, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the "Service"). When you register for the Service we will request some PII such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Trail Software may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.
If you are a donor for a Trail Software customer, we collect certain information from you in order to process your donation ("Donor Information"). Trail Software will use Donor Information during the course of providing the Service to such Trail Software customer. Trail Software may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Trail Software customers, Trail Software may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.
We may use PII for internal purposes, such as registering you as a user on this Site, marketing and promotion, to provide you with other products and services, or to contact you regarding administrative notices, offerings, or communications relevant to you on this Site. In addition, we may use PII to provide products or services that you have requested as well as for auditing, research, and analysis to improve Trail Software's products and services.
2975 Sidco Drive
Nashville, TN 37204
When we disclose your information
Trail Software takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Trail Software to make certain PII about you available to companies that Trail Software has a strategic relationship with or that perform work for Trail Software to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your PII, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.
At times we may be required by law or litigation to disclose your PII. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
In addition, Trail Software may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, PII may be one of the assets transferred.
How we protect your personal information
Trail Software takes precautions to safeguard your PII against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.
You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.
Accessing your information
This Site may contain web pages through which you can correct or update some of the PII you have provided to us. Trail Software will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.
Cookies and other technologies
To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar PII. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site's features, or performing other administrative services. We may provide these companies with access to your PII to carry out the services they are performing for you or for Trail Software.
Your California Privacy Rights
If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to firstname.lastname@example.org.